Product Care and Maintenance
Can I order spare parts?
Some spare parts are available to order, or may be replaced under warranty. Please contact us to discuss your needs.
Can I have my rod or reel repaired?
Repairs and servicing are available - please contact us to discuss your needs.
How long does it take for a rod repair?
We carry our rod repairs as quickly as we can. The time taken depends on the rod/section being returned and the availability of spare parts.
Greys rods are generally repaired in 2- 5 days.
Hardy rod repairs can take up to 4 weeks due to manufacturing time for parts
These times are an estimate and subject to change in busy periods.
Why should I put candlewax on my rod joints?
This helps prevent wear and tear and prolongs the life of the joint, it also prevents sections sticking together. We recommend a light rubbing on the joints every 2-3 outings. We recommend that only household candle wax is used on the joints.
My rod sections are stuck together, what should I do?
Try putting a pack of frozen peas on the joint for about half an hour - this causes the rod material to shrink slightly - then pull and twist in opposite directions, gripping as close to the joint as you can (rubber gloves are very helpful for this).
If this fails contact customer services for further advice.
Why do i have to pay £5 admin on a part costing £2?
The £5 admin cost covers the cost of processing the paperwork and the cost of storing and picking the part.
Why is the postage so much on spare parts?
When we charge postage, we charge for the actual cost of the postage, but also the cost of the packing materials and the time taken to send them.
If I return a reel for repair what do I get for my money?
The amount you are charged will include any parts used, the labour and a thorough clean and overhaul of the reel.
How long does it take for a reel repair?
Reel repairs are usually carried out within 48 hours of receipt, subject to change during busy periods.
What maintenance is recommended for Flyline?
Flylines should be cleaned, stretched and re-conditioned after every 2-3 outings, this prevents a build up of dirt on the line, which can damage rod rings.
