Customer Service

Warranty

We're delighted you've chosen one of our products. Please register your purchase to make sure you get all the benefits of our warranty cover.

Rod Warranty

We are delighted that you have chosen a Hardy carbon/glass fibre rod. As an owner of a Hardy carbon/glass fibre rod, you are entitled to take part in the Hardy Product Warranty and Repair Service. To do so, you need to register your rod within 60 days of purchase. If you have not already done so, you may register your product through the link below. You will be required to create an account when registering.

» Register Your Product

You will receive an email confirming your registration.

Once you have registered to take part in the Hardy Product Warranty and Repair Service you will be entitled for the lifetime of the product to the repair or replacement (at our discretion) of damaged, broken or defective sections of your rod in accordance with these terms.

The Hardy Product Warranty and Repair Service is in addition to and does not affect or reduce the owner’s statutory rights which cover against manufacturing faults and mis-described goods during the statutory period. Please ensure you retain proof of purchase as this will be requested upon making a claim under your statutory rights.

How much does it cost?

Warranty Charges

Rods manufactured since January 2002 are covered by our Worldwide Extended Warranty. Claims under the Hardy Product Warranty and Repair Service are currently subject to the following charges:

  • $75 to cover repair/replacement, handling, administration and return postage and packing charge (per claim).

For rods manufactured before 2002, please contact the customer service team to find out the cost of your claim.

A handling and repair/replacement fee will be chargeable for each claim made under the Hardy Product Warranty and Repair Service. For current charges see Warranty Charges in the shaded box or contact your nearest customer service department. Hardy reserves the right to change the handling fee and repair/replacement fee from time to time without notice.

Warranty Charges

Rods manufactured since January 2002 are covered by our Worldwide Extended Warranty. Claims under the Hardy Product Warranty and Repair Service are currently subject to the following charges:

  • $75 to cover repair/replacement, handling, administration and return postage and packing charge (per claim).

For rods manufactured before 2002, please contact the customer service team to find out the cost of your claim.

Customers are requested to retain a proof of purchase to aid with the claims process.

Discontinued models: We may at our discretion offer you a comparable rod from the current range, at a discounted price.

How to make a claim

In the event of a claim, the entire rod, or remaining pieces, should be sent to the Hardy® Customer Service Department for assessment with a copy of the completed Warranty Repair/Replacement Form. If the rod has not been registered, a copy of the original proof of purchase must be included.

USA Customer Services Department

Hardy Customer Service Dept.
1900 18th Street
Spirit Lake, IA 51360.
Tel: (888) 516-1247

Sending Broken Sections

This applies to only Hardy Bros. rods listed below. For tip sections, you need only send the bottom 10cm (4ins), for middle sections, the bottom and top 10cm (4ins) and for the butt section, supply the top 15cm (6ins). Hardy will match a new replacement to the broken section. When returning broken sections, you must state model, length and line size. Please advise daytime telephone number and daytime delivery address.

  • Adswier Pike Teaser
    Artisan
    Artisan Double Handed
    Angel2
    Angel2 Double Handed
    Angel2 Smuggler
    Angel2 TE
    Angel
    Angel Double Handed
    Angel Smuggler
    Angel TE
    Carp Euro J
    Carp MHX
    Deluxe Classic Smugg. Fly
    Deluxe Classic
    Sovereign X Spin
  • Favourite Fly
    Gem
    Gem SalmonFly
    Gem Smuggler
    Gem Mkll
    Gem Salmon Fly Mkll
    Gem Smuggler Mkll
    Icelandic Fly
    Featherlite
    Sapphire Fly
    Featherlite Smuggler
    Marvel
    Zephyrus
    Marquis
    Origin
    Perfection Stillwater
  • Perfection Spin
    S&T Centenary Fly
    S&T Centenary Salmon Fly
    Salar
    Sirrus
    Sovereign
    Sovereign Spin
    Specialist
    Swift mk1
    Swift mk2
    Elite
    Ultralite
    Ultralite Travel
    Viscount

Further information

  • You are responsible for the shipping cost of the rod or section to the Hardy Customer Service Department.
  • Goods covered by the Hardy Product Warranty and Repair Service will be repaired or replaced at the discretion of Hardy.
  • We will try to match, so far as is reasonably possible, a replacement rod section to a broken section. However, there may be color/material and specification variations in the replacement sections against the original.
  • The Hardy Product Warranty and Repair Service does not cover lost or stolen rod(s) or rod section(s).
  • The Hardy Product Warranty and Repair Service does not cover any associated or consequential liability due to use of the rod.
  • Warranty only applied to the original owner.

In the event that you have a valid claim under this service we will repair or replace the rod in accordance with these terms, but we will not be liable to you for any other loss, cost, claim or damage that you may suffer except for those losses which arise as a foreseeable consequence of us breaching these terms.

Reel Warranty

Reel Instructions

If you've lost the instruction leaflet that came with your reel you can download a copy here.

New Hardy Reels carry a limited warranty on the terms set out below. The period of the warranty is stated in the leaflet that came with your reel. You can download the appropriate leaflet in the Reel Instructions shaded area (PDF).

Reel Instructions

If you've lost the instruction leaflet that came with your reel you can download a copy here.

  • We warrant that the Product will be free from material defects in design, material and workmanship for a period of 5 years (or the period stated in the leaflet provided with your reel) from the date on which it was originally purchased.
  • This warranty is in addition to your statutory rights in relation to products which are faulty or mis-described.
  • It is important that you register your Reel within 60 days of purchase on our website (visit the registration page). You will receive an email confirming your registration.
  • Customers are requested to retain a proof of purchase in order to aid with the claims process.
  • Warranty only applied to the original owner.

This warranty does not cover damage caused by misuse, lack of maintenance, negligence or normal wear and tear.

Repair Costs

All Hardy reel warranty claims determined to be caused by non-manufacturing related failures will be subject to a service fee. The service fee for all Hardy reels is $35 per claim plus replacement parts. This fee covers the cost of labor, processing, and shipping & handling. The cost of replacement parts will be quoted by claim. Hardy reserves the right to determine whether a reel can be repaired or replaced. In the event the reel cannot be repaired or replaced a current Hardy reel may be offered as a replacement.

How to claim

To claim under your warranty, send your reel (carefully packaged) along with a copy of your proof of purchase to the Hardy® Customer Service Department for assessment with a copy of the completed Warranty Repair/Replacement Form. If the rod has not been registered, a copy of the original proof of purchase must be included.

If you want to discuss your claim before you send your reel, please call the customer service team, at (888) 516-1247 and choose the appropriate menu option.

USA Customer Services Department
Hardy Customer Service Dept.
1900 18th Street
Spirit Lake, IA 51360.
Tel: (888) 516-1247

All Other Products

Our other products are covered by a statutory 12 month warranty against manufacturing and materials defects. This warranty applies to products that have been used in the manner that was intended. It does not cover normal wear and tear, or apply to products that have been neglected, altered or abused in any way, nor to any consequential loss relating to any defect.

Making a claim

If you’ve had a problem with one of these products less than 12 months after purchase, please return it to your place of purchase. You will require your original receipt. If purchased outside of the last 12 months please return it to us with proof of purchase and a cover note outlining the problem.

Alternatively you can call our customer service department to discuss your problem at (888) 516-1247.

Clothing Returns

If you have reason to return any article for testing or repair, it is essential that it has been properly cleaned before dispatch, or we will have to charge for cleaning and its return will be delayed.

Warranty Repair/Replacement Form

Please complete this form and include it with your warranty claim. All claims must include the complete product, or all remaining damaged pieces, and a copy of your dated receipt or product registration confirmation.

» DOWNLOAD THE WARRANTY REPAIR/REPLACEMENT FORM - UNITED STATES

» DOWNLOAD THE WARRANTY REPAIR/REPLACEMENT FORM - CANADA

» DOWNLOAD THE WARRANTY REPAIR/REPLACEMENT FORM - CANADA (FRENCH)